Chatbot

Caregiver FAQ Chatbot

Public-facing Q&A with human review + disclosure

Risk: LowTrainingPolicy

Tool Overview

Intended Use

This tool is designed to assist staff and community members with common inquiries, providing accurate and timely information while maintaining human oversight.

Target Users

Frontline staff, case managers, community members seeking information or assistance.

Example Outputs

“Based on your situation, I recommend contacting the Senior Resource Center at (313) 555-0123. They offer free transportation assistance for medical appointments.”

Readiness Requirements

Staff Training
Required
Privacy Policy Review
Required
Data Handling Agreement
Required
Governance Approval
Pending

Safeguards

Human Review

Responses reviewed by staff

Privacy Protected

No PHI stored or shared

Bias Monitoring

Regular equity audits

Escalation Path

Connect to human in 2 steps

Demo Note: This is a presentation prototype. Tool request and governance actions are simulated.